Quartz Group, Inc.




David Hicks

David has 13 years of experience in manufacturing and manufacturing software consulting. He leads Kaizen events to manage continuous improvement projects. He focuses on implementation, business process re-engineering, data migration, and system administration. He successfully deploys creative business solutions to end users throughout the organization, achieving rapid return on investment (ROI). He identifies opportunities to maximize network and system performance and integrates multiple dissimilar systems when essential.
Implementation Experience
David has successfully implemented software systems with a variety of manufacturing & distribution companies including some of these types:
•Aerospace / Aircraft – Airframe, Hardware, Avionics, Landing Gear
•Original Equipment Manufacturers (OEM)
•Custom Plastics Fabricators
•Medical Device Manufacturers
Software Experience
David has successfully implemented and/or managed several software systems at mid-size manufacturing & distribution companies including: Epicor 9, Vantage 8, Vantage 5, E2, and Oracle (Manugistics).
Work History
•Quartz Group, Inc. – Managing Partner, Founded in 2010
•Doncasters Group Limited – Project Manager, 2008 – 2010
•Quality Thermoplastic Resins, Inc. – IT Manager, 2007 – 2008
•Integrated Energy Technologies, Inc. – Program Director, 2003 – 2007
•Rolls-Royce – Production Planner, 1997 – 2003
•Million Air – Line Crew Manager, 1989 – 1991

Bachelors of Science, Aerospace Technology, Indiana State University – 1995


SysAid Help Desk

Access your Quartz Group, Inc. SysAid help desk by using the link above.  You can create a help desk ticket, review statuses on current your tickets, and update your company and/or user information.  You can also access our Knowledge Base articles to review Epicor documentation.



Quartz Group, Inc. offers monthly support agreements to help assist with all levels of Epicor® from training through customizations.  We offer 24/7 telephone, web, or on-site support.  Secure Help Desk software is included which assists with tracking and managing all of your Epicor® support needs.


Custom Solutions

Quartz Group, Inc. can develop custom solutions within the Epicor environment based upon your business needs.  Our staff is highly trained and qualified to assist with assessing what options best suite your needs.  From design to deployment, we can help make your software and reports work for you.



Quartz Group, Inc. was founded by ERP implementation experts, all working independently within the industry for many years. Each has had many years of implementing experience and experience in supporting several different products in a wide variety of industries globally.



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