Join Our Team
Are you looking for an exciting opportunity to be a part of a growing team? Does working from the comforts of your home with a flexible work schedule appeal to you? Do you have functional and/or technical Vantage/Vista, Epicor 9, and/or Epicor 10 knowledge?
Quartz Group, Inc. is currently looking to expand our team with experienced technicians/developers possessing functional and/or technical Vantage/Vista, Epicor 9, and/or Epicor 10 knowledge. As a member of our Help Desk team, you’ll be responsible for problem identification, client training and solution development. Maintaining client relationships is vital to us, so you will need to demonstrate that you can gain the respect of clients through your product and technical knowledge and customer service oriented personality.
Please submit resume with contact information to JoinOurTeam@TheQuartzGroup.com and include any Epicor certifications you currently possess as well as salary requirements. Please also note in the subject of the email ‘Join Our Team’.
Work directly under the Help Desk manager to ensure Help Desk client requests are completed in a timely fashion with superior customer service.
Excellent English written and verbal communication and presentation skills
Strong organization, planning and problem solving skills
Service oriented with a demonstrated ability to prioritize tasks in a stressful environment
A proven track record of delivering superior customer service
Excellent numerical and analytical skills
Ability to take ownership for assigned tasks
Ability to complete assigned tasks on time and under challenging deadlines
Ability to work with teams across multiple time zones
Ability to adhere to policies and procedures that vary based on client and/or assigned task.
Flexible work schedule to include working with individuals in each US time zone
Knowledge of the various modules within Vantage/Vista, Epicor 9, and/or Epicor 10
5 or more years’ functional experience with Vantage/Vista, Epicor 9, and/or Epicor 10
Good understanding of Software Development Life Cycle
Must be focused on providing a world class customer service, whether internal or external
Three or more years of software development, programming and analytical experience
Ability to analyze detailed tasks, provide feedback, and perform the work required to complete tasks.
Perform an exceptional level of functional and integrated testing to ensure top standards are met.
Communicate with clients to clarify details, exchange and verify information, and coordinate work activities.
Identify and resolve function or programming problems by following routine troubleshooting procedures
Modify and develop queries, dashboards, and reports.
Provide training to users on the various modules within Vantage/Vista, Epicor 9, and/or Epicor 10.
Ability to work on multiple projects
To work on projects/tasks individually or as a team
To effectively communicate issues and concerns in a timely manner to supervisors/managers
To independently complete projects in a timely manner with high quality
To be a quick learner and independent thinker
A deep understanding of a combination of the following modules/technologies is advantageous:
Accounts Payable, Accounts Receivable, Advanced Financial Reporting, Asset Management, Bank Reconciliation, Business Activity Queries, Business Process Management, Buyers Workbench, Credit Card Processing, Crystal Reports Development, Currency Management, Customer Relationship Management, Dashboards, Data Conversion, DocLink, Embedded Customization, Engineering, Enterprise Search Administration, Epicor EPM Performance Canvas, Epicor Information Worker, Epicor Service Connect, Epicor Social Enterprise, Epicor Web Access, General Ledger, Global Alerts, Handheld, Inventory Management, Job Costing, Job Management, Kanban, Landed Cost, Material Management, Material Requirements Planning, Multi-Company, Multi-Site Management, Order Fulfillment (Allocations), Order Management, Pack Out, Planning and Scheduling, Posting Engine, Production Management, Progress, Project Management, Purchase Management, Quote Management, Scheduling, Shipping and Receiving, SQL Development, SQL Server Reporting Services, SSRS Reporting , System Administration, Year End Processing and Procedures.