Quartz Group, Inc.

 

 

 

Join Our Team

 

Are you looking for an exciting opportunity to be a part of a growing team? Does working from the comforts of your home with a flexible work schedule appeal to you? Do you have functional and/or technical Vantage/Vista, Epicor 9, and/or Epicor 10 knowledge?

 

Quartz Group, Inc. is currently looking to expand our team with experienced technicians/developers possessing functional and/or technical Vantage/Vista, Epicor 9, and/or Epicor 10 knowledge. As a member of our Help Desk team, you’ll be responsible for problem identification, client training and solution development. Maintaining client relationships is vital to us, so you will need to demonstrate that you can gain the respect of clients through your product and technical knowledge and customer service oriented personality.

 

Please submit resume with contact information to JoinOurTeam@TheQuartzGroup.com and include any Epicor certifications you currently possess as well as salary requirements. Please also note in the subject of the email 'Join Our Team'.
 

Role Summary:

Work directly under the Help Desk manager to ensure Help Desk client requests are completed in a timely fashion with superior customer service.
 
Qualifications/Requirements:
  • Excellent English written and verbal communication and presentation skills
  • Strong organization, planning and problem solving skills
  • Service oriented with a demonstrated ability to prioritize tasks in a stressful environment
  • A proven track record of delivering superior customer service
  • Excellent numerical and analytical skills
  • Ability to take ownership for assigned tasks
  • Ability to complete assigned tasks on time and under challenging deadlines
  • Ability to work with teams across multiple time zones
  • Ability to adhere to policies and procedures that vary based on client and/or assigned task.          
  • Flexible work schedule to include working with individuals in each US time zone
  • Knowledge of the various modules within Vantage/Vista, Epicor 9, and/or Epicor 10  
  • 5 or more years’ functional experience with Vantage/Vista, Epicor 9, and/or Epicor 10
  • Good understanding of Software Development Life Cycle
  • Must be focused on providing a world class customer service, whether internal or external         
  • Three or more years of software development, programming and analytical experience              
Essential Responsibilities:
  • Ability to analyze detailed tasks, provide feedback, and perform the work required to complete tasks.
  • Perform an exceptional level of functional and integrated testing to ensure top standards are met.
  • Communicate with clients to clarify details, exchange and verify information, and coordinate work activities.
  • Identify and resolve function or programming problems by following routine troubleshooting procedures
  • Modify and develop queries, dashboards, and reports.
  • Provide training to users on the various modules within Vantage/Vista, Epicor 9, and/or Epicor 10.
Desired Characteristics:
  • Ability to work on multiple projects         
  • To work on projects/tasks individually or as a team           
  • To effectively communicate issues and concerns in a timely manner to supervisors/managers   
  • To independently complete projects in a timely manner with high quality  
  • To be a quick learner and independent thinker
A deep understanding of a combination of the following modules/technologies is advantageous:

Accounts Payable, Accounts Receivable, Advanced Financial Reporting, Asset Management, Bank Reconciliation, Business Activity Queries, Business Process Management, Buyers Workbench, Credit Card Processing, Crystal Reports Development, Currency Management, Customer Relationship Management, Dashboards, Data Conversion, DocLink, Embedded Customization, Engineering, Enterprise Search Administration, Epicor EPM Performance Canvas, Epicor Information Worker, Epicor Service Connect, Epicor Social Enterprise, Epicor Web Access, General Ledger, Global Alerts, Handheld, Inventory Management, Job Costing, Job Management, Kanban, Landed Cost, Material Management, Material Requirements Planning, Multi-Company, Multi-Site Management, Order Fulfillment (Allocations), Order Management, Pack Out, Planning and Scheduling, Posting Engine, Production Management, Progress, Project Management, Purchase Management, Quote Management, Scheduling, Shipping and Receiving, SQL Development, SQL Server Reporting Services, SSRS Reporting , System Administration, Year End Processing and Procedures.
 

 

 

SysAidHelpDesk

SysAid Help Desk

Access your Quartz Group, Inc. SysAid help desk by using the link above.  You can create a help desk ticket, review statuses on current your tickets, and update your company and/or user information.  You can also access our Knowledge Base articles to review Epicor documentation.

Support

Support

Quartz Group, Inc. offers monthly support agreements to help assist with all levels of Epicor® from training through customizations.  We offer 24/7 telephone, web, or on-site support.  Secure Help Desk software is included which assists with tracking and managing all of your Epicor® support needs.

CustomSolutions

Custom Solutions

Quartz Group, Inc. can develop custom solutions within the Epicor environment based upon your business needs.  Our staff is highly trained and qualified to assist with assessing what options best suite your needs.  From design to deployment, we can help make your software and reports work for you.

Project

About

Quartz Group, Inc. was founded by ERP implementation experts, all working independently within the industry for many years. Each has had many years of implementing experience and experience in supporting several different products in a wide variety of industries globally.

Privacy

Privacy

Privacy and confidentiality are important to our clients and to us. We not only recognize this, but have put together a detailed policy to ensure we are holding ourselves to the highest standards.  Please feel free to review our Privacy Policy to review how we protect our clients data and ensure confidentiality.