Quartz Group, Inc.




Ken Adams

Ken has over 20 years of experience working with and supporting ERP systems with an emphasis on inventory and manufacturing.


Ken started working with ERP systems as an Business Systems Manager for an automotive stamping facility in Ontario, Canada, where he was instrumental in implementing their Fourth Shift ERP system.


He has exceptional customer service skills with a “go the extra mile” attitude. An excellent team player, Ken has a passion for training and helping others succeed. Clients appreciate his ability to think outside the box in order to present solutions when the software conflicts with standing business practices.

Software Experience
Software experience includes Epicor 10, Epicor 9x, Vantage 8.0, Manage-2000 and Fourth Shift.

Work History
•Quartz Group, Inc., Senior Consultant – Present
•Epicor Software Corporation, Senior Support Analyst 2010- 2015

Epicor ERP 10.1 Manufacturing and Distribution Level 1
Epicor ERP 10.1 Manufacturing Level 2
Epicor ERP 10.1 Distribution Level 2
Epicor ERP 10.1 Manufacturing Level 3
Epicor ERP 10.1 Distribution Level 3


SysAid Help Desk

Access your Quartz Group, Inc. SysAid help desk by using the link above.  You can create a help desk ticket, review statuses on current your tickets, and update your company and/or user information.  You can also access our Knowledge Base articles to review Epicor documentation.



Quartz Group, Inc. offers monthly support agreements to help assist with all levels of Epicor® from training through customizations.  We offer 24/7 telephone, web, or on-site support.  Secure Help Desk software is included which assists with tracking and managing all of your Epicor® support needs.


Custom Solutions

Quartz Group, Inc. can develop custom solutions within the Epicor environment based upon your business needs.  Our staff is highly trained and qualified to assist with assessing what options best suite your needs.  From design to deployment, we can help make your software and reports work for you.



Quartz Group, Inc. was founded by ERP implementation experts, all working independently within the industry for many years. Each has had many years of implementing experience and experience in supporting several different products in a wide variety of industries globally.



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