Quartz Group, Inc.




Kim Southard

Kim Southard
Kim has 28 years of experience in systems implementations and continuous improvement projects. She primarily focuses on redefining business processes, inventory reduction techniques, user education, and training. She identifies opportunities and creates business cases where clients could greatly benefit from implementing operational efficiencies. She has standardized implementation methodologies, introduced new concepts, and developed templates for achieving consistent results.


Kim has successfully implemented a Garment Utilization System with a $5 million budget at The Walt Disney Company. She also implemented a Point-of-Sales system across 7 lines of business. Kim managed day-to-day operations of system support teams, providing 24×7 support to over 50 business units.
Implementation Experience
Kim has successfully increased the use of existing software systems with a variety of manufacturing & hospitality companies including projects in these industries:
•Large-scale Manufacturing Projects
•Field Service
•Hospitality / Theme Park
•Aerospace Fasteners
•Software Experience
Work History
•Quartz Group, Inc. – Lead Consultant, 2010 to present
•H4 Services, Inc. – Trainer, 2008-2010
•Alimak Hek, Inc. – Coordinator & Service Dispatcher, 2003-2008
•The Walt Disney Company – Business Solutions Analyst – 1982-2001

AA degree from Fullerton College – 1993
Professional Affiliations
The Los Angeles Kings Booster Club, Inc. – President – 2001 to present


SysAid Help Desk

Access your Quartz Group, Inc. SysAid help desk by using the link above.  You can create a help desk ticket, review statuses on current your tickets, and update your company and/or user information.  You can also access our Knowledge Base articles to review Epicor documentation.



Quartz Group, Inc. offers monthly support agreements to help assist with all levels of Epicor® from training through customizations.  We offer 24/7 telephone, web, or on-site support.  Secure Help Desk software is included which assists with tracking and managing all of your Epicor® support needs.


Custom Solutions

Quartz Group, Inc. can develop custom solutions within the Epicor environment based upon your business needs.  Our staff is highly trained and qualified to assist with assessing what options best suite your needs.  From design to deployment, we can help make your software and reports work for you.



Quartz Group, Inc. was founded by ERP implementation experts, all working independently within the industry for many years. Each has had many years of implementing experience and experience in supporting several different products in a wide variety of industries globally.



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