Quartz Group, Inc.

 

 

 

Privacy Notice

 

Quartz Group Privacy Policy
This Privacy Policy (“Policy”) applies to Quartz Group, Inc., its affiliates, subsidiaries, divisions and designees (“ST” or “we”).
This Policy describes how Quartz Group collects, shares, uses, and safeguards customer/client personal information (“Personal Information”).
This Policy covers Personal Information we collect anywhere.

 

 

PERSONAL INFORMATION WE COLLECT

You may give us “Personal Information” that tells us who you are and other things about you. Personal Information we may collect includes your name, postal address, telephone number, e-mail address, etc. We may also collect your user name and password and demographic data. Demographics help us know our customers/clients. For example demographics can tell us your age, if you are a man or a woman, etc. We may also collect credit card numbers you give us. We may collect information you give us when you request our services, create or update Quartz Group accounts now or in the future, and contact us.

 

INFORMATION WE COLLECT AUTOMATICALLY

We may automatically collect some information when you come to our Site. This information helps us improve our Site and your experience on our Site.

What we collect automatically includes information about the computer or device you use to come to our Site. This may include the software that runs your computer, the type of software you use to access and search the Internet, the service you use to go online, and the Internet address assigned to your computer. (This Internet address is called an Internet Protocol (IP) address) This information helps us make our Site work better with your systems. We also collect data about how you use our Site such as the times you come to our Site and for how long. We may also know what websites you went to before and after our Site. It is not uncommon for businesses online to collect this type of data.

 

USE OF PERSONAL INFORMATION

We may use your Personal Information to, among other things:
Operate and improve our Site, business and services.
We may keep a customer/client database and other business records for reasonable periods.
Provide customer service to you.
Communicate with you by postal mail, e-mail, text (SMS, MMS), phone and other ways for business purposes
Process your orders and provide our services.
Send you business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages.
Detect, prevent and enforce against fraudulent, malicious or illegal acts.
Meet legal, regulatory, insurance, security and processing requirements.
For other purposes with your consent or as permitted or required by law.

 

DISCLOSURE OF PERSONAL INFORMATION

We may disclose your Personal Information to third parties:

With your consent, for example, when you let us share your information with third parties for their own marketing purposes subject to their own privacy policies. As needed to meet legal, regulatory, insurance, audit, and security requirements. As permitted or required by law, including to respond to lawful requests and legal process, to protect the rights and property of Quartz Group, our agents, customers, members, and others, to enforce our agreements, policies and terms of use, in an emergency to protect the personal safety of Quartz Group, its customers, clients or any person. In connection with any proposed or actual merger, sale of company assets, financing or acquisition of all or a part of our business to another company to evaluate and/or perform the transaction. We may also share information that does not directly identify you. This information may be in aggregated or anonymized form. We may transfer Personal Information to third party vendors, consultants and other service providers (“Vendors”). Our Vendors will use your information to do work for us. Work they may do for us includes filling orders, billing, providing customer service, sending communications, and other purposes described in this Policy.

 

SECURITY OF PERSONAL INFORMATION

Quartz Group takes reasonable steps to help protect Personal Information that we have, as well as unauthorized access, disclosure, copying, use or modification.

 

QUESTIONS OR CONCERNS

If you have questions or concerns about how we use your Personal Information, please contact us here

Please be sure to give us your full name, postal address, phone number and e-mail address. Please also describe your concern so we can better help you.

 

CHANGES/UPDATES TO THIS POLICY

If we intend to use or disclose Personal Information in any way materially different than what we say in this Policy, we will make reasonable efforts to let you know about this change. If we make any changes to this Policy, we will change the “Revised” date below. Revised February 1st, 2012.

SysAidHelpDesk

SysAid Help Desk

Access your Quartz Group, Inc. SysAid help desk by using the link above.  You can create a help desk ticket, review statuses on current your tickets, and update your company and/or user information.  You can also access our Knowledge Base articles to review Epicor documentation.

Support

Support

Quartz Group, Inc. offers monthly support agreements to help assist with all levels of Epicor® from training through customizations.  We offer 24/7 telephone, web, or on-site support.  Secure Help Desk software is included which assists with tracking and managing all of your Epicor® support needs.

CustomSolutions

Custom Solutions

Quartz Group, Inc. can develop custom solutions within the Epicor environment based upon your business needs.  Our staff is highly trained and qualified to assist with assessing what options best suite your needs.  From design to deployment, we can help make your software and reports work for you.

Project

Sonas Intelligence

Business Intelligence Solutions for Users of Epicor and Other ERPs.  Measure what Matters:  From Executive Dashboard Creation through Individual Salesperson and Product Analytics.

Dozens of “Out of the Box” Dashboards with the ability to create Many More, Quickly and Easily.

Privacy

Privacy

Privacy and confidentiality are important to our clients and to us. We not only recognize this, but have put together a detailed policy to ensure we are holding ourselves to the highest standards.  Please feel free to review our Privacy Policy to review how we protect our clients data and ensure confidentiality.