Quartz Group, Inc.

 

 

 

Application Support

 

It would be naive to assume all clients are completely independent of the “external" expert. Most clients will sign a software support agreement with Epicor themselves but we at Quartz Group believe we can offer a service over and above that contract. Quartz Group, an Epicor Silver Authorized Partner and Epicor's "Top Solutions Partner for 2014", proudly provides an Application Support service offering for Epicor customers.  We are always ready to be on-site at short notice. We will support you in your own customizations as you become more familiar and confident with the software over time. We are even there when a member of staff just can’t remember how to enter a price on a sales order!
 
This service is available for all Epicor Customers who desire access to the depth of Quartz Group's knowledge base.
We can even assist with typical internal help desk/support desk of day-to-day Epicor maintenance activities such as:
  • New user creation
  • Security level changes
  • App server re-starts
  • Database backup/restore/maintenance
  • Form changes
  • Menu changes
  • Dashboards
  • Crystal & SSRS Reports
  • Screen Customizations
  • BPM's
  • Application of Service Packs and Patches
Our team will promptly address and provide remote support for tickets logged via phone or our web-based, help-desk system.  Quartz can also serve as the liaison with Epicor technical support to troubleshoot issues or apply recommended fixes.

 

Quartz Help Desk Support complements the Support Services already included in the Epicor Maintenance Agreement and, therefore, Quartz strongly recommends our customers remain on the most current release and continue to pay annual maintenance.

 

The Quartz Support Services are offered on a month-to-month basis with an initial three month minimum commitment and a 30-day notice to cancel.
Customers on monthly support contracts benefit from reduced service rates; which are based on the prior months usage.
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SysAidHelpDesk

SysAid Help Desk

Access your Quartz Group, Inc. SysAid help desk by using the link above.  You can create a help desk ticket, review statuses on current your tickets, and update your company and/or user information.  You can also access our Knowledge Base articles to review Epicor documentation.

Support

Support

Quartz Group, Inc. offers monthly support agreements to help assist with all levels of Epicor® from training through customizations.  We offer 24/7 telephone, web, or on-site support.  Secure Help Desk software is included which assists with tracking and managing all of your Epicor® support needs.

CustomSolutions

Custom Solutions

Quartz Group, Inc. can develop custom solutions within the Epicor environment based upon your business needs.  Our staff is highly trained and qualified to assist with assessing what options best suite your needs.  From design to deployment, we can help make your software and reports work for you.

Project

About

Quartz Group, Inc. was founded by ERP implementation experts, all working independently within the industry for many years. Each has had many years of implementing experience and experience in supporting several different products in a wide variety of industries globally.

Privacy

Privacy

Privacy and confidentiality are important to our clients and to us. We not only recognize this, but have put together a detailed policy to ensure we are holding ourselves to the highest standards.  Please feel free to review our Privacy Policy to review how we protect our clients data and ensure confidentiality.